Privacy policy

1. Introduction

Launch Narrative Pte. Ltd. (UEN 202331785K), registered at 5 Straits View, #23-01 Marina One East Tower, Singapore 018935 ("Launch Narrative", "we", "us", or "our"), is committed to protecting the personal data of individuals who visit our website at https://launchnarrative.pro/ or otherwise interact with our organisation. This privacy policy explains what personal data we collect, why we collect it, how we use and store it, who we share it with, and what rights you may have under applicable data protection law, including the Personal Data Protection Act 2012 of Singapore ("PDPA").

By using our website or submitting information through our contact form, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use the website or provide personal data to us. For client engagements, additional data handling terms may apply under separate service agreements that supplement this policy.

2. Data controller

Launch Narrative Pte. Ltd. is the organisation responsible for personal data collected through this website and for enquiries sent to [email protected]. You may contact our data protection enquiries at the email address above or by post to our registered address. We aim to respond to privacy-related requests within thirty calendar days, though complex requests may require additional time as permitted by law.

3. Personal data we collect

3.1 Information you provide directly

When you complete our contact form, we may collect your full name, email address, telephone number, company or organisation name, enquiry type, and the content of your message. This information is provided voluntarily and is necessary for us to respond to your request. If you choose not to provide required fields, we may be unable to process your enquiry.

If you correspond with us by email or telephone, we retain the content of that correspondence and associated contact details to maintain a record of our communication and to provide follow-up service.

3.2 Information collected automatically

When you visit our website, our servers and hosting infrastructure may automatically record technical information such as your IP address, browser type and version, operating system, referring URL, pages viewed, date and time of access, and general device characteristics. This data is collected primarily for security monitoring, troubleshooting, and aggregate statistical analysis.

Where you have consented to optional analytics cookies through our cookie banner, we may also collect anonymised or pseudonymised usage data to understand how visitors navigate the site. Details of cookie categories and retention periods are set out in our Cookie policy.

3.3 Information we do not collect

We do not knowingly collect sensitive personal data — such as government identification numbers, financial account details, health information, or biometric data — through this website. We do not operate user accounts or membership systems on this site. We do not sell personal data to third parties for their independent marketing purposes.

4. Purposes of collection and use

We collect and use personal data for the following purposes, each supported by an appropriate legal basis under the PDPA:

• Responding to enquiries: To read, assess, and reply to messages submitted through our contact form or email, including scheduling calls and preparing proposals.
• Client relationship management: Where an enquiry leads to an engagement, to administer contracts, deliver services, issue invoices, and maintain project records.
• Website operation and security: To maintain site functionality, detect and prevent fraud or abuse, diagnose technical faults, and protect the integrity of our systems.
• Analytics and improvement: Where consent is given, to analyse aggregated visit patterns and improve page structure, content clarity, and user experience.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and establish or defend legal claims.
• Internal record-keeping: To maintain business records in accordance with our retention schedule and professional obligations.

We will not use your personal data for purposes incompatible with those described above without notifying you and, where required, obtaining your consent.

5. Legal bases for processing

Under the PDPA, we rely on one or more of the following bases depending on the context: your consent (for example, optional cookies or marketing follow-up where requested); deemed consent by voluntary provision of data for a reasonably expected purpose (such as submitting a contact form to receive a reply); legitimate interests in operating and securing our business, provided those interests are not overridden by your rights; and compliance with legal obligations.

You may withdraw consent for optional processing at any time by adjusting cookie preferences on our site or contacting us directly. Withdrawal does not affect the lawfulness of processing carried out before withdrawal, nor does it affect processing that does not rely on consent.

6. Disclosure of personal data

We may share personal data with the following categories of recipients, subject to appropriate safeguards:

• Service providers: Hosting providers, email delivery services, and IT support contractors who process data on our behalf under contractual obligations to protect confidentiality and use data only for specified purposes.
• Professional advisers: Lawyers, accountants, or auditors where disclosure is necessary for legal compliance or professional advice.
• Regulatory and law enforcement bodies: Where required by applicable law, court order, or lawful government request.
• Business successors: In connection with a merger, acquisition, or sale of assets, provided the recipient agrees to honour this privacy policy or offers equivalent protection.

We do not transfer personal data outside Singapore unless adequate protection is in place, such as contractual clauses recognised under the PDPA or transfer to jurisdictions deemed to provide comparable protection. If you require details of cross-border transfers relevant to your data, contact us and we will provide available information.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer period is required by law or needed to resolve disputes.

• Contact form submissions and general enquiries: up to twenty-four months from last meaningful contact, unless an engagement continues the relationship.
• Client project records: duration of the engagement plus seven years for contractual, tax, and audit purposes.
• Server logs and security records: typically ninety days, unless retained longer for incident investigation.
• Cookie consent records: six months, aligned with our cookie policy.

When data is no longer required, we delete or anonymise it using reasonable technical and organisational measures.

8. Security measures

We implement appropriate administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls limited to personnel with a legitimate need, secure hosting environments, encrypted transmission where supported, and periodic review of our data handling practices.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials associated with communications you initiate with us.

9. Your rights under the PDPA

Subject to exceptions under Singapore law, you may have the following rights in relation to your personal data held by us:

• Access: Request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: Withdraw consent for processing that relies on consent, understanding that this may limit our ability to provide certain services.
• Data portability: Where applicable and technically feasible, request transfer of data you provided in a structured, commonly used format.

To exercise these rights, email [email protected] with sufficient information to verify your identity and specify your request. We may charge a reasonable fee for manifestly unfounded or excessive requests as permitted by the PDPA.

If you believe we have not handled your personal data appropriately, you may contact the Personal Data Protection Commission of Singapore after first allowing us a reasonable opportunity to address your concern.

10. Children's privacy

Our website and services are directed at business professionals and are not intended for individuals under eighteen years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us and we will take steps to delete such information promptly.

11. Third-party websites

Our site may contain links to external websites. This privacy policy applies only to launchnarrative.pro. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing personal data.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated policy, except where further consent is required by law.

13. Contact us

For questions, requests, or complaints regarding this privacy policy or our handling of personal data, contact:

Launch Narrative Pte. Ltd.
5 Straits View, #23-01 Marina One East Tower, Singapore 018935
Email: [email protected]
Telephone: +65 6329 5170